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Due to the current COVID19-Pandemic the IT service offering of the University have become the backbone of the mostly online courses.

Because of this, it’s important for all Students in their first semester to get a device they can use to participate in their digital courses. This device could be a PC, a Laptop, or even a Tablet!

Should there arise any difficulties in doing so, for example because of your financial situation, the social department of the General Student Committee (AStA, short for Allgemeiner Studierenden-Ausschuss) can help you: https://asta.hhu.de/referate/sozialreferat/

Due to the current corona protective measures, the university is unable to provide publicly available computer workstations at this time.

To be able to use the IT services provided by HHU Düsseldorf, you should do the following steps first:

Activate your university ID (Uni-Kennung)!

Your university ID is the key to all IT services the University has to offer. All of these services require authentication with your ID. To activate your university ID, you need to log in using your matriculation number and your initial password at 

idm.hhu.de

You can find the required data inside your enrolment documents. Please note that you need to set a new password. This new password shouldn’t be used anywhere else or be based on your initial password.

More detailed instructions on how to activate your ID are available in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk).

Aktivierung Unikennung

ATTENTION: HAVE YOU STUDIED AT THIS UNIVERSITY BEFORE?

In that case no second activation of your Uni-ID is required! The university ID and password of your previous enrollment will still be valid.

Activate your HHU Card!

Along with the enrollment documents you should have received your HHU Card. This has the following functionalities:

  • Student Identity Card

  • Semester ticket for public transportation

  • Library Card (University Library)

  • Mensa Card (payment in the university canteens)

To be able to use the HHU-Card, you’ll need to activate it within 4 weeks after you received the card. You also do this at

idm.hhu.de

A more detailed guide on activating your HHU-Card can be found in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk).

Aktivierung HHU Card

Use your HHU-E-Mail-Inbox!

The communication between the university and the students, as well as between faculty and students normally happens via your HHU-E-Mail-Account. Students are required to regularly check their inboxes. The webmail client is available at

Roundcube

The Login works via your university ID and your university password.

You can also read your emails using various email clients. Manuals can be found in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk).

E-Mail-Clients

WIFI/University Network

On the campus the university WLAN network “Eduroam” is available. To connect to the WLAN, you need to install the Eduroam software. The Login works via your university ID and your university password.

Eduroam Software

For Android devices please install the Eduroam-App by Géant from the Google Play Store!

Installation manuals for different operating systems can be found in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk).

Eduroam einrichten

Especially some services of the University Library are, due to license requirements, only available being inside the university network. To be able to use those services from home, you’ll need to use OpenVPN. It will establish a remote connection to the university. You can find the required software at

OpenVPN

The Login works via your university ID and your university password.

Manuals on how to install and configure OpenVPN are available in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk. Note you’ll need to login to this page with your ID for Security Reasons!).

OpenVPN einrichten

Important services for students


Further Questions?

If you have any further questions about the university IT-Services, please contact the Helpdesk:

E-Mail: helpdesk@hhu.de

Telephone: 0211 - 81 10111

Office: Building 25.41, Room 00.53 (ATTENTION: Because of the pandemic situation the office is closed for the public at the moment!)

Office hours: Monday - Friday, 8.30 AM - 6 PM

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