Due to the current COVID19-Pandemic the IT service offering of the University have become the backbone of the mostly online courses.
Because of this, it’s important for all Students in their first semester to get a device they can use to participate in their digital courses. This device could be a PC, a Laptop, or even a Tablet!
Should there arise any difficulties in doing so, for example because of your financial situation, the social department of the General Student Committee (AStA, short for Allgemeiner Studierenden-Ausschuss) can help you: https://asta.hhu.de/referate/sozialreferat/
Due to the current corona protective measures, the university is unable to provide publicly available computer workstations at this time.
To be able to use the IT services provided by HHU Düsseldorf, you should do the following steps first: |
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Your university ID is the key to all IT services the University has to offer. All of these services require authentication with your ID. To activate your university ID, you need to log in using your matriculation number and your initial password at
You can find the required data inside your enrolment documents. Please note that you need to set a new password. This new password shouldn’t be used anywhere else or be based on your initial password.
More detailed instructions on how to activate your ID are available in our Wiki.
ATTENTION: HAVE YOU STUDIED AT THIS UNIVERSITY BEFORE?
In that case no second activation of your Uni-ID is required! The university ID and password of your previous enrollment will still be valid.
Along with the enrollment documents you should have received your HHU Card. This has the following functionalities:
Student Identity Card
Semester ticket for public transportation
Library Card (University Library)
Mensa Card (payment in the university canteens)
To be able to use the HHU-Card, you’ll need to activate it within 4 weeks after you received the card. You also do this at
A more detailed guide on activating your HHU-Card can be found in our Wiki.
The communication between the university and the students, as well as between faculty and students normally happens via your HHU-E-Mail-Account. Students are required to regularly check their inboxes. The webmail client is available at
The Login works via your university ID and your university password.
You can also read your emails using various email clients. a quick guide can be found here:
Detailed manuals can be found in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk).
On the campus the university WLAN network “Eduroam” is available. To connect to the WLAN, you need to install the Eduroam software. The Login works via your university ID and your university password.
For Android devices please install the Eduroam-App by Géant from the Google Play Store!
Installation manuals for different operating systems can be found in our Wiki.
Especially some services of the University Library are, due to license requirements, only available being inside the university network. To be able to use those services from home, you’ll need to use OpenVPN. It will establish a remote connection to the university. You can find the required software at
The Login works via your university ID and your university password.
A quick guide on how to install OpenVPN you`ll find here:
Detailed manuals on how to install and configure OpenVPN are available in our Wiki (in German, but illustrated; if you need assistance please contact the Helpdesk. Note you’ll need to login to this page with your ID for Security Reasons!).
Important services for students |
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The Study Administration Portal serves as a digital management for your studies. Here you’ll find your grades and semester certificates, as well as being able to sign up to exams.
Inside the LSF-Portal you’ll see the course list, create your course schedule and sign up for your lectures and courses.
ILIAS is the central learning platform of HHU. The professors will add their learning material here, for example test exams and lecture scripts.
Rocketchat is a messaging service provided by the university. Here you can chat to fellow students or your professors.
Sciebo is a Cloud- and Filesharing-Service, provided by universities in North Rhine-Westphalia. A registration is required for this service.
Webex is a service for videoconferences. The university uses it for digital lectures as well as courses. You’ll get the link to the events from your professors via Email.
The university offers students some software solutions free of charge or at a low price.
If you have any further questions about the university IT-Services, please contact the Helpdesk:
E-Mail: helpdesk@hhu.de
Telephone: 0211 - 81 10111
Office: Building 25.41, Room 00.53 (ATTENTION: Please make an application for visits!)
Office hours: Monday - Friday, 8.30 AM - 6 PM
